Defermination for Priority Ratings of Customer Requirements Based on Group Multi-granularity Linguistic Information in  Product Planning

Abstract

Abstract:

For information in building house of quality is fuzzy and uncertain,a group multi-granularity linguistic information-based approach of determining the customer requirements was proposed.Firstly,each estimator gave assessment information of customer requirements,and then through the consistency conversion and technique for order preference by similarity to ideal solution,basic priority of customer requirements was obtained.Secondly,customers' competition priority was calculated according to evaluation competitiveness of each customer requirements,and finally,through synthesize basic priority and competition priority of each customer requirements,the composite priority was determined.A case was given to demonstrate the feasibility and availability of the proposed approach.

Key words: quality function deployment, house of quality, priority ratings, multi-granularity linguistic information

摘要：

针对质量屋构建中信息的模糊性和不确定性，提出了基于群体多粒度语义信息的顾客需求优先度确定方法。首先,由各位专家给出顾客需求的主观判定信息，通过一致性转换和近似理想方案的顺序优选技术获取各项需求的基本优先度。然后，依据各项需求的市场竞争性,计算各项需求的竞争优先度。最后,合成基本优先度和竞争优先度，确定顾客需求的综合优先度。应用实例证明了该方法的有效性和实用性。


关键词: 质量功能展开, 质量屋, 优先度, 多粒度语义信息

CLC Number:

F406

WANG Ceng-Jiang, LI Yan-Lai, BO Yun. Defermination for Priority Ratings of Customer Requirements Based on Group Multi-granularity Linguistic Information in Product Planning[J]. China Mechanical Engineering, 2012, 23(8): 980-986.

王增强, 李延来, 蒲云. 产品规划中基于群体多粒度语义信息的顾客需求优先度确定研究[J]. 中国机械工程, 2012, 23(8): 980-986.

References

[1]Xu J,Xu X,Xie S Q. A Comprehensive Review on Recent Developments in Quality Function Deploy-ment[J].International Journal of Productivity and Quality Management,2010,(04):457-494.
[2]王美清[1],唐晓青[1].一种面向产品规划过程的组合质量屋[J].北京航空航天大学学报,2004,30(7):652-656.
[3]车阿大;杨明顺.质量功能配置理论及应用[M]北京:电子工业出版社,2008.
[4]Cristiano J J,Liker J K,White C C. Key Factors in the Successful Application of Quality Function De-ployment[J].IEEE Transactions on Engineering Management,2001,(01):81-95.
[5]王美清[1],唐晓青[1].产品设计中的用户需求与产品质量特征映射方法研究[J].机械工程学报,2004,40(5):136-140.
[6]Delice E K,Gungor Z. A New Mixed Integer Linear Programming Model for Product Development Using Quality Function Deployment[J].Computers & Industrial Engineering,2009,(03):906-912.
[7]Akao Y,Mazur G H. The Leading Edge in QFD:Past,Present and Future[J].International Journal of Quality and Reliability Management,2003,(01):20-35.
[8]Burchill G,Fine C H. Time versus Market Orienta-tion in Product Concept Development:Empirically--based Theory Generation[J].Management Science,1997,(04):465-478.
[9]Chan L K,Wu M L. A Systematic Approach to Quality Function Deployment with a Full Illustra-tive Example[J].Omega the International Journal of Management Science,2005,(02):119-139.
[10]刘鸿恩,车阿大.改进的质量功能展开（Ⅱ）—系统方法[J].系统工程理论与实践,2000,20(2):58-62.
[11]Chen Y,Fung R Y K,Tang J. Rating Technical At-tributes in Fuzzy QFD by Integrating Fuzzy Weight Average Method and Fuzzy Expected Value Opera-tor[J].European Journal of Operational Research,2006,(03):1553-1566.doi:10.1016/j.ejor.2004.12.026.
[12]Chen L H,Weng M C. An Evaluation Approach to Engineering Design in QFD Processes Using Fuzzy Goal Programming Models[J].European Journal of Operational Research,2006,(01):230-248.doi:10.1016/j.ejor.2004.10.004.
[13]Karsak E E. Fuzzy Multiple Objective Decision Making Approach to Prioritize Design Require-ments in Quality Function Deployment[J].Inter-national Journal of Production Research,2004,(18):3957-3974.
[14]Lai X,Xie M,Tan K C. Ranking of Customer Requirements in a Competitive Environment[J].Computers & Industrial Engineering,2008,(02):202-214.
[15]杨明顺,林志航.QFD中顾客需求重要度确定的一种方法[J].管理科学学报,2003,6(5):65-71.
[16]Bodily S E. A Delegation Process for Combining Individual Utility Functions[J].Management Sci-ences,1979,(10):1035-1041.
[17]Xu Z S. An Interactive Approach to Multiple At-tribute Group Decision Making with Multigranular Uncertain Linguistic Information[J].Group Deci-sion and Negotiation,2009,(02):119-145.
[18]Xu Z S,Chen J. Approach to Group Decision Mak-ing Based on Interval--valued Intuitionistic Judg-ment Matrices[J].Systems Engineering--Theory Practice,2007,(04):126-133.doi:10.3321/j.issn:1000-6788.2007.04.019.
[19]Xu Y J,Da Q L. A Method for Multiple Attribute Decision Making with Incomplete Weight Informa-tion under Uncertain Linguistic Environment[J].Knowledge--based Systems,2008,(08):837-841.

Defermination for Priority Ratings of Customer Requirements Based on Group Multi-granularity Linguistic Information in Product Planning

产品规划中基于群体多粒度语义信息的顾客需求优先度确定研究

PDF

Knowledge

Abstract

Cite this article

share this article

References

Related Articles 15

Recommended Articles

Metrics

[1]	YANG Shixiang, LI Wenqiang, SHAO Zhehui, . Investigation and Application on Overall Design Method of Complex Electromechanical Systems [J]. China Mechanical Engineering, 2023, 34(01): 47-54.
[2]	CHEN Liang;DOU Hao;WEI Huang;LIU Xiaomin;CHEN Bowen. Product Innovation Design Based on QFD, TRIZ and Bionics [J]. China Mechanical Engineering, 2020, 31(11): 1285-1295.
[3]	WANG Liming1，2;LI Long1，2;FU Yan1，2;LI Fangyi1，2;PENG Xin1，2;WANG Geng1，2. Green Performance Optimization of Mechatronic Products Based on Green Features and QFD Technology [J]. China Mechanical Engineering, 2019, 30(19): 2349-2355.
[4]	WANG Haolun, CHENG Xianfu. Final Importance Rating Determining Method of ECs for PSS [J]. China Mechanical Engineering, 2018, 29(20): 2425-2431.
[5]	Geng Xiuli, Dong Xueqi. Optimization of Product Functional Requirements Based on Fuzzy Information Axiom [J]. China Mechanical Engineering, 2016, 27(17): 2348-2355.
[6]	Guo Qian, Wang Zengqiang, Pu Yun. Product Design Alternative Selection:an Integrated Approach with HOQ and PROMETHEE [J]. China Mechanical Engineering, 2014, 25(18): 2496-2500.
[7]	Wang Zengqiang;Li Yanlai; Pu Yun. Priority Rating Determination of Engineering Characteristics Based on Mixed Linguistic Information [J]. China Mechanical Engineering, 2013, 24(20): 2797-2803.
[8]	GENG Jing-Song-1, 2, YANG Yo-1, LIU Ai-Jun-1, TAO Hao-3. Research on Generating Process of Product Innovation Projects Based on QTF in Customer Collaborative Design [J]. China Mechanical Engineering, 2013, 24(15): 2101-2109.
[9]	LI Bai-Shu, LUO Xin-Gang, TANG Jia-Fu. A Multi-objective Model on Product Planning Based on Theory of Design Domains [J]. China Mechanical Engineering, 2011, 22(8): 917-921.
[10]	GAO Xiang, LIU Zhi-Feng, HU Di, ZHANG Lei. Research on Conversion Method from Customer Requirements to Technical Parameters for Green Design [J]. China Mechanical Engineering, 2011, 22(5): 580-587.
[11]	TUN Xin-Li, LI Ren-Wang, ZHANG Sai-Rong, XU Xin, LUO Hao. Research on Application of a Hybrid Method of QFD and Orthogonal Experimental Method in Mass Customization [J]. China Mechanical Engineering, 2011, 22(5): 576-579.
[12]	LI Bai-Shu, LUO Xin-Gang, TANG Jia-Fu. Weighting Method and Application for Product Attributes Based on Product Value Analysis [J]. China Mechanical Engineering, 2011, 22(3): 331-334.
[13]	GUO Qian-1, LI Yan-Lai-1, BO Yun-1, LUO Xin-Gang-2. Analysis of Customer Requirements in Product Planning Based on Incomplete Linguistic Preference Information [J]. China Mechanical Engineering, 2011, 22(20): 2485-2489,2519.
[14]	LI Yan-Lai-1, LUO Xin-Gang-1, HAN Yi-2, TAO Jian-Meng-3. Determination of Functional Relationship Measures in Product Planning Based on Competitive Evaluations [J]. China Mechanical Engineering, 2011, 22(13): 1564-1570.
[15]	LI Yan-Lai-1, LUO Xin-Gang-1, HAN Yi-2. Multiplicative-preference-information Based Method for Analyzing Customer Requirements in House of Quality [J]. China Mechanical Engineering, 2011, 22(11): 1312-1317.